Posts Tagged ‘directions’
Who Says the Customer is Always Right?
We all know the old adage, “The Customer is Always Right.” If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
Before I started my online business, I was just on one side… the customer. I whole-heartedly believed in the above adage and never questioned it at all. In fact, I would get rather perturbed at ANY business owner, manager, or supervisor that would disagree with any complaint I had.
When I started my own online business back in 1997, I slowly began to learn the “other side.”
My business products are all downloadable. If your business includes downloaded material, you know where I’m going with this one. I get NUMEROUS complaints EVERYDAY about usernames and passwords not working, corrupt downloads, and the big one… “I can’t open the download.” Now I always reply in a very helpful gesture, but my first question is always, “Are you entering the username and password exactly as shown?” This seems to be one of the “biggies” with newbies. They do not understand “case-sensitive” — heck — they don’t even know what that means!
But it doesn’t matter HOW simple I make the instructions and overall download process, I STILL get these everyday. I am accused of being a “scammer” at least 4 – 5 times a week… and that’s on a GOOD week! 
)
The whole point of the above example is NOT that customers are wrong — that’s not the problem at all. Many of them are very new to the internet and sadly, they do not read through the directions most of the time. I have found that I basically have to put myself back into the “newbie” frame of mind — as hard as that is to do! I don’t remember NOT knowing how to download, enter case-sensitive passwords, etc.
You MUST try to understand that customer… at the point of contact, whether by email or phone, they have probably sat there for HOURS trying to figure it out. They are irritated, angry, and they’ve pretty much decided at that point that you scammed them.
Yes, it’s irritating getting these “dumb” questions and emails even when you have them broken down so simply in the instructions. But face it, you’re going to get them and you will get them often as more and more climb on the “web wagon.”
When I get a very insulting email (yes, I HAVE been called the “B-word,” the “MF-word,” and recently a new one that I have never heard before… it was quite disgusting), I do not answer it immediately. I let my initial anger subside. When I can read through it and giggle… it’s time to answer. I find that 80 – 90% of the time, the customer is VERY embarrassed of their initial email by the time I have helped them courteously through their problems.
I had to learn this process through time. Believe me… I am a VERY sensitive person and I used to take these to heart. It HURT! I had to revert back to my “customer side” as well as the “newbie” frame of mind and do my best to understand the person’s anger.
One angry customer can lead to thousands if not millions in lost business revenue! Especially on the internet. That one customer tells one friend who in turn tells another and so on a so forth. You COULD get a real “psycho” customer that decides to start a website all about YOUR company and YOUR poor service or product.
Watch that one spread like a virus! )
On the other hand, exercise great customer service (get those emails answered within 24 hours, folks) and watch the *praise* of your company spread! I guarantee that you just GAINED thousands in sales!
MOST importantly remember these three things:
** LOVE YOUR CUSTOMER
** UNDERSTAND YOUR CUSTOMER
** VALUE YOUR CUSTOMER
You are NOTHING without them. Treat them like gold and you will RECEIVE gold in return!
Diane C. Hughes * ProBizTips.com
FREE Report: Amazingly Simple (Yet Super Powerful) Ways To Skyrocket Your Sales And Build Your Business Into A Tower of Profits! ==>> http://madmarketer.com/diane
Baking Soda for Cleaning
Baking soda is a common, inexpensive household item that can be used for many kinds of cleaning projects. In an era when we are all exposed to many toxic chemicals, it’s nice to know that something so mild can be effective. We actually make a form of baking soda in our own saliva, where it helps keep plaque from forming!
Here are some of the uses of baking soda for cleaning:
I’ve long used baking soda and white vinegar to keep my kitchen and bathroom drains clear and fresh smelling. I just put a teaspoon or less of baking soda into the drain and then pour in about a tablespoon of vinegar. I must admit that I am the kind of cook who rarely measures anything, and the same is true for these proportions, so feel free to experiment to find what works best in your sinks. Start small, though — the combination of baking soda and vinegar causes an active fizzling and bubbling!
In fact, that bubbling process is how you can tell if the box of baking soda you’ve had around forever is still good. Just follow the directions above. Your soda is still good if it bubbles away merrily.
Speaking of drains, if your drain is clogged, you can try using a lot more baking soda. One recipe is to pour a cup of baking soda down the drain, then a cup of vinegar. Wait a few minutes, or longer, and then run the hot water tap and see if you have cleared the drain. It could take overnight.
Another well-known use of baking soda is to keep an open box in the refrigerator to neutralize odors. Because baking soda cuts smells, it can also be put in the bottom tray of an oven-type electric toaster, to reduce burnt smells. Another smell-removing cleaning tip is to put baking soda into bottles or jars that milk has left a smell in.
Baking soda is an abrasive, milder than commercial cleansers. For scrubbing out the sink, bathtub, or shower stall, for getting gunk off the outside of my toaster, and projects of that sort, I find it very useful. Using a rag or sponge, pour some baking soda onto it and then add a little water, just enough to form a paste. Then scrub! You can also mix up the paste in a small cup or bowl and then throw out what you haven’t used by the end of that cleaning session. I keep a small container of baking soda handy by the sink, in a closed jar so that the baking soda doesn’t cake. You can also use a salt shaker, as you will probably go through that much baking soda before it gets caked up.
Pots and pans that have something burned on the bottom call for sterner measures. I admit that sometimes I just reach for my rarely-used commercial cleanser, but the baking soda cleaning method is to shake baking soda all over the burned stuff and then let the pot sit overnight. You can also add a little water and baking soda to the pot, bring it to a boil, and then let it sit.
For stained marble, a paste of baking soda and white vinegar can be effective. For washing windows, put some baking soda on a wet rag or sponge.
Baking soda also has a variety of uses in keeping your body clean too. But enough! This article is about baking soda for cleaning around the house.
Rosana Hart has been using baking soda in cleaning houses for years. She tells you more about cleaning houses and offices, and how to do it for a living, at her website, http://www.newsletterjournal.com.
Simple Identity Theft Protection
How many of you bank, shop, or transact other business online? There are at least 4 million Department pf Defense employees that access their pay records online only. Even offline, stored financial data can be placed at risk in computers that are used on the Internet as well. As one of the fastest growing crimes in America, identity theft is a concern for everyone.
A criminal gaining access to your bank or credit card accounts or personal information can wreak havoc with your credit and leave you holding the bag. Protecting your personal data at home and online is not too painful and lowering your risk for a reasonable effort level is well worth it.
Before we tackle the computer and online environment, let’s take a quick look at your other home risks. Your garbage can and mail box are prime targets for identity thieves. Bills, old checks, financial statements, credit offers, the list goes on. All of these documents need to be shredded with a crosscut shredder before discarding and mail should never be left in the mail box for long. Arrange for someone to pickup mail if you are going to gone from your home for more than a day. In short, anything with your full name combined with any other sensitive information should be shredded before discarding.
Phishing and social engineering are methods to get you to divulge your data to a criminal by making you believe the criminal represents an organization or interest with access or rights to your information. Any phone call you receive from someone requesting your personal information or credit card numbers should be suspect. Request a way to call them back via the organization’s published numbers and verify the number is associated with the organization before proceeding. Suspect good deals that come to you out of the blue via the telephone or any other method. If it sounds too good to be true, it probably is.
Now for your computer, there are a few things you should do here. Your online activities pose the greatest risk. You need a hardware, or good software firewall. You need good Anti-Virus and Anti-Spyware software. The software versions will need regular updates to keep ahead of the hackers out there.
You also need to take some precautions with your own personal online and offline habits. Online, you should use different, complex passwords for each identity related account you access. You should set your browser security settings as high as possible for general surfing and avoid clicking advertising links from unknown vendors, or links in emails that come from unknown senders or are out of character for the known sender. Never follow links sent via email purporting to be from your creditors or financial institutions asking you to validate your account information. Call them instead, if you believe it is valid. Most financial or credit organizations will never send you an email unless you have asked to receive account updates. The last thing you need to be aware of online is who you are doing business with. Be careful about providing your credit card numbers online. While ensuring the site is secure is absolutely the bare minimum, ensuring the vendor is honest and keeps your data secure is necessary too.
Offline, you should secure any financial, health, insurance, or other documents containing your personal information by using encryption and password protection. Most financial software packages have this feature built in. Use it as well as Windows encrypted folders to make your private data secure from undetected Spyware, or short term physical access to your computer by a criminal. Don’t use Windows auto-logon features and always use complex passwords that are at least eight characters long, contain numbers, letters, and both upper and lower case. Never use a common word, name, or other easily guessed password. Something like T8$f~lly can be easy to remember, though very hard to guess and extremely time consuming to hack. Finally, change all of your passwords frequently and use a secure password manager to keep them organized.
The last thing you need to do is monitor your accounts and credit. Keep on eye on your financial account activities and your credit record. If you notice something amiss, call the financial organization or credit reporting agency and report it, change your passwords and pat yourself on the back for catching it early.
My own Yahoo account was recently compromised. While this wasn’t a costly identity theft situation, it did put my name on some rather unsavory low-level spam operations. A password change was all that was needed to shut down the activity.
Follow the directions I’ve provided and you will lower your risk of identity theft and fraud related debts to almost zero. Keep in mind that if you have Bill Gate’s level of assets, you are in a different class of high risk targets and should hire a security team to manage those risks and lower your insurance rates. You can also call me and I’d be happy to help you put that together. 
Lyle Sharp – President Advotech, LLC
A small to medium business IT services provider that specializes in affordable secure systems and practices.
http://www.advotechllc.com
Woodworking Beginners: Secret Tips To Start Right
Woodworking: Where To Start – Tips From Experienced Woodworkers
Woodworking encompasses a broad area of skills, specialties, and applications. Some beginners take on too much too soon or blow their savings on expensive woodworking tools and machines that they don’t know how to use and might not ever need. And even some basic techniques can be confusing or easy to do incorrectly. Experienced woodworkers have some simple, but insightful tips to help you get off to a good start.
Do Your Research
Initiative, courage, a sense of adventure, these are all good things, and many fine woodworkers learned their skills by just jumping in and trying to build something. Chances are whatever they chose for their first project, it came out better than they thought, but not really nice enough to use or display. Even those brave souls that start from scratch with no preparation often end up seeking out some books, magazines, or experienced woodworkers to figure out how to do it right.
The woodworkers we talked to stressed that a person can save themselves some time and frustration by learning about the different aspects of woodworking before starting a first project. Many suggested finding some good books or magazines, either at the library for free or at the bookstore. Start with the basics and learn about different forms of woodworking, types of trees and woods and how they are used, various tools, etc. – just the kind of information presented here in this article.
“I have an entire corner of my garage filled with books and magazines,” shared Paul Johnson, who has been woodworking since he was a young boy. “I subscribe to a couple and keep those that have projects or techniques that I would like to try. I also buy a couple new books every year. When I first started woodworking, I bought them left and right; whenever I came across one that was recommended or had information I wanted to learn. They help give me ideas for projects,” he added. “I especially like those that come with patterns.”
After learning about the basics, you should have an idea of what type of woodworking interests you, and you can move on to books or even classes that teach hands on skills in that particular area.
Take Some Classes
In fact taking classes was recommended by several of our experts. Whether it’s a beginning class through the local college or something taught by an experienced woodworker, it will typically give you a good overview of different tools and woodworking safety. Some building centers and lumberyards also offer classes on basics or teach you how to make a specific project.
If you aren’t big on classes, but you know a person who is skilled in woodworking, ask if they would let you assist them with a project, or perhaps just sit and observe. Most woodworkers are pleased to talk about their art and share it with others. Chances are they will be happy to oblige.
Keep It Simple
The answer, “Keep it simple,” came up over and over, when asked for advice for new woodworkers. Start with simple projects, preferably those that use only hand tools. This way, you will learn how to do the important things like measure, cut, shape and join. Getting good at those basic skills is extremely important.
If you are brand new to woodworking and haven’t used tools much before, you might want to consider starting with a precut kit. Most kits consist of wood that is already cut in the appropriate shapes and sizes. It is up to you to follow the directions and put the pieces together. These kits typically require nailing, screwing, gluing, sanding, and finishing. You can make birdhouses and feeders, benches, plant holders, and many other fun items to get you started.
Even as you advance to more complex projects, don’t worry about planning and sizing your own lumber until you feel comfortable and confident. You can buy lumber already prepped and cut in many different widths. And table legs, chair spindles, and other turned pieces are also readily available pre-made. Ease into some of those more difficult projects over time, adding greater levels of difficulty to each project.
Tool Tips
The suggestions to keep it simple applied to woodworking tools as well. Most people interviewed recommended buying tools as you need them and adding to your selection as required for new projects. If a project is purchased as a kit, or with printed instructions, the list of tools needed is included. Depending on what type of projects you choose to start with, you will typically need hammers, tape measure, clamps, a square, saws, hand drills, and a set of chisels. These will probably cost you around $200-$300 dollars.
Some woodworkers said that investing in a good table saw early on was important, but only if you will be doing projects with many cuts, especially those with different types of angles. For most beginner projects, a handsaw, or perhaps a circular saw will suffice.
It is strongly suggested that you begin by buying good tools, but not top grade until you decide for certain that you want to stick with woodworking. If it becomes clear that this will be an ongoing interest, then consider buying the best quality tools you can afford. Best quality doesn’t always mean the most expensive, and you will have to do your research.
Kevin Warner, who has been teaching high school shop for over twenty years, had this to say about woodworking tools. “At school, I have a limited budget for tools, but I would rather buy a few high quality tools and have the kids share them than spend my money on cheap equipment. There’s nothing that will turn a young beginner away from woodworking quicker than a crappy tool that doesn’t do what it should.”
The same is true for home woodworking. Our experts recommended spending as much as you could afford on the basic tools like hammers, saws, screwdrivers, drills and bits. “These are tools you will need around the house even if you don’t pursue woodworking,” Sarah Greeley pointed out. “If you spend the money up front, and care for them correctly, these tools will last you a lifetime because you bought quality to begin with.”
If you have a tight budget, consider purchasing tools at an estate sale, auction or garage sale. Some may have worn handles or look like they are rusty or dirty, but if they are quality tools and generally sound, you can clean and repair them for less than it would cost to purchase new.
In general, you get what you pay for with woodworking tools, but sometimes you pay for the name, or for features that you may not use in your particular type of woodworking. So again, you will need to refer to books, magazines, Web sites, and other woodworkers to learn more about different types and brands of tools. And so you see, the tips have brought you full circle, back to the research and learning, which is what so many woodworkers stressed the most.
There is much to learn and, as has been said, it is an ongoing process. But thanks to the wealth of information out there about different aspects of woodworking, and the many Web sites and Internet resources, it is easy to research your questions. You just have to take the time.
Copyright © 2005 by Ferhat Gul. All rights reserved. You may redistribute this article in its unedited entirety, including this resource box, with all hyperlinked URLs kept intact. Ferhat Gul is the publisher of the brand-new “Woodworking Beginner’s Guide – Tips From Experienced Woodworkers to Help You Get Started”, made just for people who love woodworking. This comprehensive, yet compact woodworking introduction for beginners is easy to read and helps to save time, money and effort.
